Refund policy

Three conditions for returns and changes The product must be unused, its tag has not been removed and it must not have lost its resaleability Free return service except for defective products. not possible. Please note that returned items are responsible for shipping until they reach us. Products ordered from the store can be ordered from our store in Istanbul, but cannot be returned. Within maximum 3 (three) days from the product delivery services, Tomtom Mh. Istiklal Cd. No:189 K:2 D:3 Beyoğlu Istanbul 34433 has been taken under protection. The fee of the shipments made with the cargo companies belongs to the sender. Counterpaid submissions will not be accepted. In the event that the assurance received by us is delivered in accordance with the return conditions, the wearing off of the product amounts, the processing of the product on the day we receive it. Your return/change reason and your request should be sent to on the day the product is delivered to the cargo. Returns and exchanges that do not meet these criteria are absolutely impossible. Change Intensity You can change all your orders except special orders in 15 (fifteen) working days. For the products you want to return, the valuable shopping right you pay for the size will be defined after the above requirements are approved. You can exercise this right on and our showroom without any time limit. You can pay the cargo you send to us with our contracted cargo company MNG member business number 330386377 at a discount. to be returned Freight charges that prefer money accommodation instead of shopping right are refunded to the credit cards they have shopped within the framework of the return policies of the return banks and the installment option. A structured return to your credit card will take an average of two to three weeks, depending on your Extreme departments, your bank's processes and practices. This process is the specific application of each bank, and has no right to intervene during this periods. You can track the reflection of your return on your credit card statement from your bank. Remittance and cash on delivery orders will be transferred within 10 working days after you send us your bank account number by e-mail. Shipping / courier / payment at the door fees are not refundable. Products purchased during the discount period are not refundable. It's not important If the original packaging is damaged, stored, damaged due to use in any way, it is not accepted, so you should open your package with the cargo officer and have the product checked. It is very important to do this, especially with crushed, torn, opened or wet packages. In an unexpected situation, if you encounter a difficult product, you must not take delivery of the package and provide a return document to us by the cargo company by keeping a report to the cargo authority.